Call them - they are pretty cool on the phone.
BTW: It may be better if they haven't sent it in yet. The door vents don't fit the Fusions. Good news is, they have my Fusion door (I sent it to them) and they are making templates. Hopefully ready shortly.
BTW#2: USPS has been gawd aweful slow this year with X-Mas, New Years being on Mondays - the big flood of volume too - plus they where closed the Tues after New Years due to President Ford's death.
If they used UPS - they had the two Monday's off also.