Christ I know exactly how that goes! It pissed me off when someone calls with a list of parts. Then says they can just get it online or never pick up the parts (this is why dealerships make you pay upfront for special order or expensive parts). I stayed 20 minutes after work for a jackass who called looking for the weirdest parts. He pays and I order them. He calls the next day to say he can just get them online and since the I didnt get around to ordering yet. I had to refund him. Waste on my time and the dealerships money to pay an extra 20 minutes to pay me, just to get absolutly nothing out of it.If the cheap ass customer shops online constantly to save a buck or two instead of supporting his local dealer , who else is there to blame!?!
I looked up some parts this year for both my Sleds and online prices compared to my local dealer where within a few dollars here or there. Add shipping and its a wash. Only reason I did this was to get the part numbers for my dealer to order them. They love me for saving them the time of looking them up. As a former parts Guy I know it helps esp during busy season. They even had most of the parts in stock! Even the intake boots for my old IQ. How can I sit there and not support that! What the hell else are they supposed to do, install them for me for free!
I cant tell you how many times I would spend valuble time looking up parts for someone, only for the asshole to tell me "oh I can get them cheaper online" and then have the balls to say "Can I have the part numbers?"
Unless you have been on both sides of the counter , you cannot understand how buying online hurts the dealers and sport in general.
Guys do not get it if they dont work at a dealership in parts. Who cares how much profit margine a dealership has on parts... Do you want the parts or watch someone crumble? If a dealership only made 10% off parts would that make you happy? Because thats not worth it. That wont pay the bills and employees and now you have no dealership to go to. Think about it. You spend 500 bucks on parts amd accessories? Cool we made 50 bucks. And then when someone needs a part that costs 50 bucks? We just made 5. Thats not really worth much. Or if the parts costs you 50 bucks and we have 40% profit margins... Thats 20 bucks the dealership made. And you still paid 50 bucks. Like I said why does it matter what the profit margin is?? Go shop online if it pains you to see a dealership be able to pay the bills and employees and make some profit in the end... Seriously dealerhips dont need your 5 bucks profit.