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Since we seem to be reviving this old thread, and everyone likely has a bit more time for reading these days, I'll share my Greg story.
I have booked a cabin for a winter weekend at Brereton Lake Resort twice over the last couple years, both times got a cabin with a hot tub, and both times we arrived at the cabin to find a cold hot tub. The first time we were told by Greg that they don't keep the hot tubs heated during the week and they must have forgotten to turn ours back on before we arrived. The second time (after I confirmed when booking that the hot tub should be ready to use when we arrived) Greg explained that he "told the girl to turn it on, but she must have forgotten."
The second time Greg did offer us something to make up for the lost hot tub time, a free yellow onion, seriously. When we tried to buy an onion from the kitchen and asked about checking out two hours late (no booking after ours) at the same time, he offered the onion for free to make up for the hot tub and charged us $20 for the two extra hours. I offered to pay for the onion and take the two extra hours free to make up for the time we lost trying to fix the hot tub, but he stuck to his original offer.
Moral of the story, if you're renting a cabin with a hot tub, call when you're leaving the city and get Greg to confirm that the hot tub is on and the cabin is ready for you.
I have booked a cabin for a winter weekend at Brereton Lake Resort twice over the last couple years, both times got a cabin with a hot tub, and both times we arrived at the cabin to find a cold hot tub. The first time we were told by Greg that they don't keep the hot tubs heated during the week and they must have forgotten to turn ours back on before we arrived. The second time (after I confirmed when booking that the hot tub should be ready to use when we arrived) Greg explained that he "told the girl to turn it on, but she must have forgotten."
The second time Greg did offer us something to make up for the lost hot tub time, a free yellow onion, seriously. When we tried to buy an onion from the kitchen and asked about checking out two hours late (no booking after ours) at the same time, he offered the onion for free to make up for the hot tub and charged us $20 for the two extra hours. I offered to pay for the onion and take the two extra hours free to make up for the time we lost trying to fix the hot tub, but he stuck to his original offer.
Moral of the story, if you're renting a cabin with a hot tub, call when you're leaving the city and get Greg to confirm that the hot tub is on and the cabin is ready for you.