most of the post that are in HCS about dealers and or repair shops always seem to be negative in one way or another, so i just have to tell about a positive issue. my wife and i went to aroostock county, fort fairfield, maine for new years weekend, we rode on saturday in heavy snowfall, also rode sunday on fresh groomed trails under sunny skies it was awsome. then my sled started to act up, i tried to diagnose it traced it down to an electrical issue with the efi system, riding down for now, monday new years eve day took sled to plourde arctic cat in caribou they took it right in diagnosed the problem as a bad coolant temp sensor unfortantly they didnt have one in stock they even checked with other local dealers, so i said to order the part have it sent to me in conn.and i would swap it out myself, now we headed home on new years day and when arriving home from work the next day Jan 2 the part was at the house, in ten mins. it was installed and ready to ride , now i have purchased sleds from plourdes in the past and will continue to use them and send others there A BIG KUDOS TO BOB AND ALL HIS CREW!!!